Refund & Cancellation Policy
Our commitment to fair and transparent refund practices for our AI-powered song creation service.
Last updated: January 2024
Policy Overview
At Melodia, we strive to provide exceptional AI-generated songs that meet your expectations. This Refund & Cancellation Policy outlines the circumstances under which refunds may be issued and our cancellation procedures.
We believe in fair and transparent practices, and we're committed to resolving any issues you may have with our service.
Refund Eligibility
Eligible for Refund
- • Technical failure preventing song generation
- • Service unavailable for more than 24 hours
- • Duplicate charges due to system error
- • Song generation fails to complete after 30 minutes
- • Significant deviation from requested specifications
Not Eligible for Refund
- • Change of mind after successful song generation
- • Dissatisfaction with AI-generated content quality
- • Personal preference regarding musical style
- • Failure to provide accurate input information
- • Account termination due to Terms of Service violations
Refund Process
How to Request a Refund
- 1. Contact our support team within 7 days of the issue
- 2. Provide your order number and account details
- 3. Describe the specific issue you encountered
- 4. Include any relevant screenshots or error messages
Processing Timeline
- • Initial response within 24 hours
- • Investigation period: 2-5 business days
- • Refund processing: 3-10 business days
- • Refund appears on your statement: 1-2 billing cycles
Cancellation Policy
Song Generation Cancellation
You may cancel a song generation request before the AI begins processing. Once processing has started, cancellation may not be possible due to the automated nature of our service.
- • Cancellation within 5 minutes of request: Full refund
- • Cancellation after processing begins: Case-by-case evaluation
- • Cancellation due to technical issues: Full refund
Account Cancellation
You may cancel your account at any time. Account cancellation will not automatically trigger refunds for previous purchases, but you may request refunds for eligible transactions separately.
Refund Methods
Refunds will be processed using the same payment method used for the original transaction:
- • Credit/Debit Cards: Refunded to the original card
- • PayPal: Refunded to your PayPal account
- • Bank Transfer: Refunded to your bank account
- • Digital Wallets: Refunded to your wallet account
If the original payment method is no longer available, we may issue refunds via alternative methods at our discretion.
Special Circumstances
Force Majeure Events
In cases of force majeure events (natural disasters, pandemics, etc.) that affect our service availability, we will work with customers on a case-by-case basis to provide appropriate solutions, which may include refunds or service credits.
Technical Issues
If our AI systems experience widespread technical issues affecting multiple users, we may proactively issue refunds or service credits without requiring individual requests.
Billing Errors
Any billing errors on our part will be corrected immediately, and affected customers will receive full refunds plus any applicable compensation.
Dispute Resolution
If you disagree with our refund decision, you may:
- 1. Appeal: Request a review by our management team
- 2. Mediation: Engage in mediation through a third-party service
- 3. Legal Action: Pursue legal remedies as permitted by law
We encourage customers to contact us first to resolve any disputes amicably before pursuing other options.
Policy Updates
We may update this Refund & Cancellation Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
Contact Us for Refunds
To request a refund or discuss cancellation, please contact us:
Please include:
- • Your order number
- • Account email address
- • Description of the issue
- • Preferred refund method
Need Help with a Refund?
Our support team is here to help resolve any issues quickly and fairly.