Melodia LogoMelodia

Refund & Cancellation Policy

Last updated: 9/15/2025

1. Refund Policy

At Melodia, we strive to provide the best possible service. However, we understand that sometimes you may need to request a refund. This policy outlines our refund and cancellation procedures.

2. Refund Eligibility

Full Refund Available

If song generation fails due to technical issues on our end

Partial Refund Available

If you're not satisfied with the generated song quality (within 24 hours)

No Refund

If you change your mind after successful song generation and download

3. Refund Process

How to Request a Refund:

  1. Contact our support team at support@melodia.com
  2. Provide your order number and reason for refund
  3. Include any relevant screenshots or details
  4. We will review your request within 24-48 hours
  5. If approved, refund will be processed within 5-7 business days

4. Cancellation Policy

Before Song Generation

You can cancel your order anytime before the song generation process begins. Full refund will be provided.

During Song Generation

Once the generation process starts, cancellation may not be possible. Contact support for assistance.

After Song Completion

Cancellation is not possible after successful song generation and download.

5. Payment Methods & Refunds

Credit/Debit Cards

Refunds will be credited to your original payment method within 5-7 business days.

Digital Wallets

Refunds to digital wallets may take 3-5 business days to process.

6. Processing Time

  • Refund Request Review: 24-48 hours
  • Refund Processing: 5-7 business days
  • Bank Processing: Additional 2-3 business days (varies by bank)
  • Total Time: Up to 10 business days from request approval

7. Special Circumstances

Technical Issues

If our service experiences technical difficulties that prevent song generation, we will provide a full refund or reattempt the generation at no additional cost.

Quality Issues

If you're not satisfied with the song quality, please contact us within 24 hours of receiving your song. We may offer a partial refund or regeneration.

8. Contact Information

For refund requests or questions about this policy, please contact us:

  • Email: support@melodia.com
  • Subject Line: "Refund Request - [Your Order Number]"
  • Response Time: Within 24 hours

9. Policy Updates

We reserve the right to update this refund and cancellation policy at any time. Changes will be posted on this page with an updated "Last modified" date. Continued use of our service after changes constitutes acceptance of the new policy.

Note: This refund and cancellation policy is designed to be fair to both customers and our business. We aim to resolve all issues amicably and provide excellent customer service.

Back to Home